Refund policy

ZOVMEE Returns, Refunds and Cancellations
Last updated: 22 October 2026

Contact us first
Email zovmeestore@gmail.com with your order number, a description of the issue and clear photographs. Please report visible damage, missing items or an incorrect item as soon as possible, preferably within 3 days of delivery, so we can investigate promptly. This reporting request does not remove your rights for valid defects or other claims under applicable law.

Damaged, defective, incorrect or missing products
If your order arrives damaged, has a manufacturing defect, does not work as described, contains the wrong item or has missing items, contact ZOVMEE. We will assess the issue and provide the appropriate replacement, return or refund. If a replacement is unavailable, we will offer a refund for the affected item. We will also address non-delivery and delivery beyond an expressly promised schedule, subject to applicable law. Your resolution is not conditional on our recovering money from a supplier.

Evidence and packaging
Keep the product, shipping label, accessories and packaging while the issue is assessed, where reasonably possible. An unedited unboxing video can help us investigate, but a missing video alone will not automatically exclude an otherwise valid consumer claim. Please send evidence only through our support channel. Do not send Aadhaar, payment OTPs or full card details.

Return arrangements and costs
Contact us before sending anything back. We will provide the correct return address and collection or shipping instructions for your case. Do not send returns to the address on the parcel or arrange paid shipping without checking with us first. For an accepted damage, defect, wrong-item or other seller-responsibility claim, we arrange or reimburse reasonable approved return shipping; no restocking fee applies. If a physical return is needed, include the relevant accessories and use suitable protective packaging.

Change of mind
We do not currently offer discretionary returns or exchanges simply because you changed your mind or selected the wrong item, unless a product page expressly offers this. This does not limit remedies for faulty, unsafe, misdescribed or otherwise non-conforming goods under applicable Indian consumer law.

Cancellations
Email us promptly to request cancellation. If we can stop the order before dispatch, we will cancel it and refund the amount paid without a cancellation fee. If it has already been dispatched, contact us for the available options. If we cancel because an item is unavailable or we cannot fulfill your order, we will refund the affected amount, including delivery charges paid for an entirely cancelled order.

Refund method and timing
Approved refunds are issued to the original payment method. We initiate the refund within 7 business days of approval and, where a return is reasonably required, receipt of the returned goods. Your bank or payment provider may take an additional 5–10 business days to show the credit. We will share the refund reference when available. For a fully refunded order caused by a defect, wrong supply or non-delivery, any original standard delivery charge paid is included. We do not deduct supplier platform charges or payment-processing fees from refunds due for our cancellation or an accepted seller-responsibility claim. Contact us if the refund has not appeared after the stated period.

Consumer complaints
Send complaints to zovmeestore@gmail.com with the subject “ZOVMEE complaint” and your order number. We acknowledge complaints within 48 hours and work to resolve them within one month.

Your statutory rights remain unaffected.